At Prompt, our customers are our universe

Take a look at what they've had to say!


“The switch to Prompt has been fantastic for my team and I. Prompt's software has enabled us to deliver much better patient care. The telehealth integration has been seamless and hugely valuable for us during these trying times. Prompt's support team is top-notch and always available to answer any questions our staff has. Every update that they do improves workflow, communication, and efficiency. We recently converted to their billing service. The Prompt team has been responsive and we are able to pivot and correct errors in a timely manner which will improve our cash flow and reimbursement now and going forward. I highly recommend Prompt.”

MichelleOwner & CEO, Balance Chicago

“I recently switched to Prompt from another PT EMR company and couldn’t be more thrilled with Prompt’s product and service. They made the switch remarkably quick and easy. All aspects of the Prompt platform are very user-friendly. Scheduling is simple, documentation is straightforward, and their billing interface is seamless. Prompt offers a whole library of “help” options, but if any clarifications are needed, the staff replies immediately. I couldn’t be happier with Prompt, and look forward to working with them for many years to come.”

Jessica MaxwellOwner, DPT, Preservation PT and Wellness

“I was looking for a more seamless way to integrate billing with my notes, where it was all in one place versus using two different programs - and Prompt is it! I made the switch recently and their team has been incredibly supportive of the process. I get timely responses to my questions using the chat feature in the program, and Adam and Alec never make me feel annoying with all my billing questions. I started my own practice recently and am doing billing for the first time, so I have a lot of them! They are very open to suggestions as well and are constantly upgrading the program to make things easier with more functionality. I highly recommend Prompt!”

Kate BakerOwner, DPT, Kate Baker Physical Therapy

“From the ease of the intuitive interface to the operating speed and features, documentation and scheduling have never been faster or more seamless. I had some hesitation at the start because of how differently the system was designed, but after quickly getting comfortable with the system, I am fully confident in my decision to switch over to Prompt EMR.”

James ParkPT, DPT, Owner Hybrid PT

“Prompt's fully-integrated solution solved all of the issues I had with my prior system. Documentation time is down. Revenue per visit is up. Denials are down. Invoicing patients is easier. I am beyond thrilled with the transition and how it has improved my clinic.”

Lawrence KimOwner, Edge Physical Therapy

“Now that we have been running with it for the last three months we have seen a dramatic drop in documentation time, easy billing and a constantly updating and improving system that is much more customized to our clinic's needs. I am glad we made the decision to move forward with Prompt.”

Russ ChildersPT, Owner Paramount Performance and Rehab

“Prompt provided a near-seamless transition from our previous documentation/billing platform. The software is definitely different from most other options out there which made me hesitant to switch, but glad I did. It is fast, reliable, and flows perfectly from documentation to submitting a claim. Support is absolutely outstanding, best in class, and the team goes above and beyond to ensure smooth operations.”

Sam FischerPT, DPT, Owner Choice City PT

“Prompt EMR is a great solution to tedious billing routines. Everything is completed in-house and Prompt gives the user the ability to make adjustments as needed. Patient management and communication between team members is seamless. The Prompt team does an incredible job with their support and on-boarding to their system.”

Asheley AnnulysseOffice Manager, Pursue PT

“Ever since switching to PromptEMR, billing for a medium-size practice is a lot easier and better. Claims submission and posting payments is much quicker and leaves less room for error.”

Audrey KillipBilling, Edge Physical Therapy

It has helped us dramatically. At any given time I can see exactly what’s happening in our business.

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    Our customers are our universe.