Austin Manual Therapy
We recently sat down with Maricela Harris of Austin Manual Therapy in Austin, Texas. They have been using a few of our Prompt Plus features, so we decided to host a Q&A to see how the new features have helped their practice thus far. Just by using our Online Scheduling tool they generated an ROI of 793% with a projected revenue of $75,600 per year and 36 hours per year of time savings on booking visits. Auto-Fax was another feature that we touched on and so far it will save them 162 hours per year of time on faxing! Scroll down to read our Q&A of Prompt Plus features with Austin Manual Therapy.
Description of the feature: Prompt’s auto-fax feature enables teams to automatically fax documents that need signature to the referring providers without any thought required. The system recognizes a signature is needed and automatically faxes the documents to the doctor assigned to the case.
1. Were your therapists or admin staff previously responsible for faxing the POCs? Our therapists would always fax, but we noticed a drop-off in communication and many faxes were not being sent by our PTs. This is what encouraged us to adopt the auto-faxing feature and the results have been fantastic since then.
2. How has automated faxing helped your clinic? Automated faxing helps us resolve issues where the realized fax numbers were set up wrong and it has allowed us to fix those issues. Our therapists love that they don’t have to worry about faxing and it removes any room for error. The real-time failed fax notifications are also great to be able to manage the fax number storing and re-faxing as necessary.
3. Have you seen a decrease in unsigned POCs since turning this tool on? Yes we have seen a decrease and a faster turnaround time on POC compliance
4. Referring Doctor’s comments on the faxes. We have had less doctor calls about missing POCs/etc since turning on the tools and less overall annoyed doctor calls. This is obviously huge for us as happy doctors will refer you more patients, which helps grow our volume and increase our profitability.
5. Has your team been able to spend more time on other tasks since reducing the need to fax POCs? Therapists have commented on being able to get their notes done faster now that they don’t have to worry about faxing. Prompt’s system also makes it really hard to forget about notes, we previously had to manually follow-up on notes. We are seeing fewer notes fall through the cracks since the tool has been enabled. Overall, our time to document is very quick now and having the security of the documents getting automatically faxed helps us complete documentation quicker, once the note is signed we know it’s done and there’s no extra work.
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