Evolve Physical Therapy reaches 100% note compliance on Prompt

Evolve Physical Therapy is a 20-provider practice with 5 locations in Brooklyn, New York. Although owner Lou Ezrick was hesitant to make a shift to a new EMR at first, Prompt’s reliable reporting, increased speed and efficiency, and stellar support team all convinced him that it was time to make the switch. 

Since moving to Prompt, Evolve Physical Therapy has been able to: 

• Increase payment collections to almost 100% by enabling online payments 
• Reach 100% note compliance, completing notes the same week a patient was seen
• Reduce note-taking time down to no more than 30 minutes a day 
• Reduce evaluation time from 25 minutes to 10 minutes

From manual counting to instant insights 

Before switching to Prompt, Evolve had issues with their old EMR being inaccurate, resulting in them having to go back and manually confirm the data they needed to run their business. 

“We would actually have to count every single patient on the schedule just to make sure who came in, because the reporting was so inaccurate,” Lou said.

 On top of that, the time it took to load their desired reports wasted time and resources. In their prior system, they would try to run a missed note report, for example. 

But if they tried to run that report for longer than a 2-week period, the system would crash–meaning Lou or someone in his office would have to pull all those reports manually to see the data they wanted.

“When we switched to Prompt, first of all, that missed note report system is incredibly fast and you could run a whole year or a two-year period of time, and it immediately spits out the reporting,” Lou said.  

Now, as a result of a faster system, Evolve has been able to meet 100% note compliance, with therapists completing their notes the same week they saw the patient. 

Saving time, gaining value 

In addition to delays when running reports, Evolve’s team ran into speed issues in other parts of their old EMR as well, like looking up patient data. Now on Prompt, to look up a patient record, all they need to do is enter the first few letters of their name, and they’re able to find the patient info they need in seconds. 

“The speed that everything loads up is so quick that you’re saving time on, if on nothing else, just on the speed at which the system loads up,” Lou said. 

For busy front desk staff and therapists, even a few minutes of time saved for small things like searching for a patient can lead to more efficient workflows and better patient experiences in the clinic.  

Increasing efficiency, reducing pain points

In addition to relieving some administrative burden for his front desk staff, switching to Prompt has helped Lou better support his therapists as well. 

“I used to get constant complaints from my therapists,” he said. “My number one pain point from my therapists was note-writing, to the point where there were a million things that we did as a company to try and reduce that workload.”

Since switching to Prompt, his therapists are happier, and finishing notes faster than ever before. 

“Week over week over week, since we switched to Prompt, all of my therapists–even my new grads, everybody–finish their notes within the week they see the patient. That is something I’ve never seen before,” he said.  

The therapists at Evolve are now able to complete an evaluation in 10 minutes, something that used to take them 25 or more. On top of that, Lou estimates they’re only spending 20 to 30 minutes on notes each day. 

“So that’s a major selling point, and it really brings a lot of happiness to my staff,” he said. 

Introducing patient self-service 

Increased efficiency and workflows aren’t only beneficial for staff–patients see the benefits as well. 

Evolve recently implemented Prompt’s Kiosk in some of their clinics where there is no front desk. And aside from helping to streamline the administrative aspect of checking in, patients actually liked the experience as well. 

“The patients love the idea of receiving an email with the ability to check in really quickly on their phones,” Lou said. “And at this point around 50 percent of our patients in that office use pre-check in.” 

In addition to liking the option to check-in themselves, Evolve patients also have responded well to the option to easily pay their bills online. Evolve has started sending statements via text and email, and as a result, Lou says their collections are up to nearly 100%. 

“A patient being able to pay online just by clicking on a link and it goes directly to their account has been just a game changer for me,” he said. 

Building a true partnership

While all of Prompt’s features have improved Evolve’s efficiency and workflows, that’s not the only reason Lou is glad he made the switch. 

“It feels like Prompt wants me to succeed. I have a real partnership with the company,” he said. “I get the true feeling that they care more about my success than their success.” 

Evolve Physical Therapy’s success story demonstrates how the right EMR partner can revolutionize your operations–from cutting evaluation times by 60% to achieving near-perfect payment collections. 

But numbers only tell part of the story. The real impact comes from happier staff, satisfied patients, and the peace of mind that comes with reliable, efficient systems. Schedule a demo with Prompt today and discover how we can help your practice achieve similar results.