Bacci & Glinn Physical Therapy improves compliance and reimbursement thanks to Prompt and PredictionHealth

Bacci & Glinn Physical Therapy, part of Kinetic Care Group (KCG), is a six-provider practice based in Central California. The practice’s president and co-founder, Bob Bacci, was generous enough to share how their team’s experience with Prompt and integration partner PredictionHealth has transformed the clinic’s operation and bottom line.

Prior to adopting Prompt, billing compliance was an uphill battle – the team only had the bandwidth to review about three charts per therapist per year. They realized the major need for more visibility and better optimization of reimbursements to match the cost of delivering their high volume of service.

Today, using data generated in Prompt and analyzed by PredictionHealth, Bob’s team has seamless visibility into every chart for every provider. Along with that, Prompt’s AI-enabled code selection has allowed the practice to:

• Ensure billing codes are consistent with CPT definitions
• Diversify the codes used for each visit
• Reclaim time spent in visits that was not billable
• Identify additional codes for visits they weren’t capturing

All in all, the tool has not only improved reimbursements and compliance across the practice, but been a huge learning experience for the providers and billing department with regard to optimal coding and time management for each patient visit.

As Prompt grows and continues to evolve, finding ways to implement modern technologies and the abilities of our incredible partners, it’s such a thrill to see our new features bring such exciting outcomes to our customers. Thank you so much to Bob and the entire team at Bacci & Glinn for sharing this story!