Skip to main content

Sport & Spine PT increases profit margin by 25% with Prompt

Sport & Spine Physical Therapy is a five-provider practice located in New Hampshire that has been using Prompt since November of 2021, after originally choosing a different EMR in early 2020. The company’s founder, Chris Campbell, and Chief Operations Officer, Josh Glover, spent some time catching up with Prompt to discuss a few primary topics: 

  • Choosing a different EMR prior to Prompt and what led them back to Prompt
  • Their success bringing billing operations in-house since switching to Prompt
  • The dramatic improvement in their business since switching to Prompt
  • Why business owners should consider using Prompt

Since switching to Prompt, Sport & Spine Physical Therapy has achieved some dramatic results, including: 

  • 25% increase in overall Profit Margin
  • Revenue per Visit grew from $82 to $98
  • Overall Denial Rate is between 1-2%
  • $0 of A/R over 60 days
  • Average Days to Reimbursement of 14 days

Discussing the original EMR decision and how they ended up at Prompt

“Back in early 2020, I decided to look at new EMRs and ultimately selected a different vendor that was not Prompt,” Chris Campbell said. “Looking back on it, that was the worst year and a half we have had as a business and it was a major mistake.”

The issues with the other EMR and Practice Management solution led to increased aggravation, declining revenue, and a ton of time “chasing ghosts” according to the company’s COO, Josh Glover. At the time, Sport & Spine was using this EMR vendor as their RCM solution as well. However, Josh was spending more time trying to salvage cash with this vendor than he currently spends doing the full-cycle RCM services with Prompt. 

“I was having to spend a ton of time overseeing this vendor and being sure they were actually taking the time to work denials and get our clinic paid,” he said. “I felt like I was constantly fighting fires and chasing ghosts. There was no transparency of what was going on and the company basically told us all the metrics they displayed in their analytics and dashboards were wrong and could not be trusted.” 

Chris expounded on the decision to eventually pull the plug on this vendor and switch to Prompt. “We realized there was no path forward with this vendor so we called Prompt back and it was the best decision we’ve made,” Chris said. “Since switching to Prompt, it has been everything we’ve ever hoped for and we are never going to leave. It’s an amazing product and does everything you would hope of your EMR.”


Benefits of doing RCM in-house with Prompt

When they switched to Prompt, Josh and Chris decided to take their RCM operation fully in-house for the first time in company history. The combination of Prompt’s software and support offerings made this a no-brainer decision. 

“The training Prompt offered during onboarding and the quality of their support team really helped us make the decision to bring RCM in-house,” Chris said. “The software itself with the ability to create custom rules, set up modifier alerts, and really take the thought process away from the clinicians helped a lot as well. In addition, we have so much transparency with Prompt to track trends, see what is causing denials, and be sure we are actually getting paid what we should get paid.”

As the COO of Sport & Spine, Josh is able to do all of the clinic’s billing with no additional support while also performing all of his duties as the company’s COO. 

“Since switching to Prompt, my job has become so much easier. I am able to manage all of the billing for our company and do everything else operationally that I do without any stress,” Josh said. “My job satisfaction and overall productivity has gone way up since we switched to Prompt.”

Another area Prompt helped the Sport & Spine team with was the actual transition of clearinghouses from their old software to Prompt. 

“The EDI team at Prompt was amazing in helping us be sure that all our enrollments were done correctly and on time, to facilitate a seamless transition with no delay in cash flows,” Josh said. 

The results since switching to Prompt have been dramatic. The company has seen a rise in their Average Reimbursement per Visit from $82 to $98, despite falling reimbursement across their payers. In addition, they have a Denial Rate between 1 and 2% and have $0 of A/R over 60 days. All in all, that has contributed to a 25% increase in Profit Margin since switching to Prompt. 

Denial Rate between 1 and 2% and $0 of A/R over 60 days

“The combination of the timely and easy documentation, advanced billing rules, auto-posting, and easy ability to view and work denials has dramatically improved our company’s overall efficiency and profitability, as well as our employees’ job satisfaction across the board,” Chris said. 

Other ways Prompt has helped Sport & Spine

Another area that has helped them improve their overall efficiency has been Prompt’s real-time, accurate reporting. 

“One of the biggest things as an owner is that with Prompt, I can get timely and accurate reports,” Chris said. “With our old systems, we could never really trust the reports because you’d run them multiple times and get different results or they just wouldn’t be working. We never have that problem with Prompt and the real-time reports help us evaluate our business and track KPIs to be proactive about managing our business.”

Prior to switching to Prompt, it would sometimes take the company 6-8 weeks to identify a trend that was causing downstream denials, due to delays in getting clinical documentation done, bad RCM services, and lack of transparency in reporting. On Prompt, now that Sport & Spine gets paid in an average of 14 days, they are able to spot trends after just 2-3 weeks and shut down any potential downstream problems quickly. 


“Being able to reduce our time to get notes done and getting paid in 14 days has allowed us to identify issues very quickly and work to resolve them,” Chris said. “This has made a huge impact on our overall A/R and really reduced the number of denials we get.”

Why should PT business owners consider Prompt 

Chris and Josh concluded with some final thoughts about Prompt, and why business owners should use Prompt for their business. 

“In the 19 years I’ve been a PT practice owner, I have not had a system that has been more efficient and reliable, allowed my staff to get their notes done in a timely fashion, allowed scheduling to work with their visits, tied their documentation and authorizations together, and gave the comfort of bringing billing in-house. It’s truly an all-in-one system with reports to match, and helps me run the business in the way a business owner should,” Chris said. “I could not recommend Prompt highly enough to other PT business owners.”

Chris was also extremely satisfied with Prompt’s constant improvements to the software. 

“It is a very nimble system and they are constantly making updates and improvements to the platform,” Chris said. “That is another reason why I feel confident that for the years to come, Prompt is the right solution for our company. They spent a ton of time learning all the nuances of physical therapy and know all the ins and outs of the PT space and it really shows in the program. Without hesitation, I can say it’s the best program out there for PT clinics.”

Josh shared some additional thoughts about why Prompt is the right solution for a PT clinic in today’s times. 

“Choosing Prompt ultimately sets your business up for a lifetime of success,” Josh said. “There is a lot that goes into an EMR decision and ultimately, transition, but Prompt has all the tools to make the transition easy and help you really grow your business, improve your efficiency and profitability as a company, and increase everyone’s job satisfaction at your company.”

Josh continued with some final thoughts. 

“Prompt allows you and your entire staff to focus on what they should be doing, instead of having to constantly fight fires and search for ghosts,” Josh said. “The software helps create a less stressful day for your entire team.”

See what other Prompt users have had to say

Prompt Solutions

Learn more about how Prompt
can solve problems for...

Workflows

Scheduling

Book out your patient's Plan of Care or put the power in their hands with online scheduling. See More

Documentation

Documentation that won’t have you missing dinner. Compliance and billing rules that ensure it’s done correctly and on time, every time. See More

Patient Engagement & Optimization

With Digital Intakes, a revolutionary Automated Waitlist, Plan of Care Compliance tools, and more - Prompt empowers you to create a flawless patient experience. See More

Billing

Proper billing is a team sport - streamline and automate processes to increase reimbursement per visit, decrease time to cash, and eliminate costly denials. See More

Reporting

Real-time data you can trust that drives you and your team to take action See More

Jobs

Front Desk

Prompt empowers your front desk to drive revenue for the practice and wow your patients. They'll be doing so on their very first day 😎. See More

Therapist | PT, OT, SLP

Finish all of your notes before you leave the office with extreme detail and reusable templates for different injuries. See More

Biller

Prompt’s all-in-one solution enables billers to have increased control over the front office and clinical coding, leading to faster payment and fewer denials. See More

Owner

Increase your staff’s efficiency and satisfaction, create happier patients and increase your clinic’s profit margin with revolutionary software. See More

Business Types

Startup Clinic

Prompt drives growth for Startups while keeping overhead low by leveraging automation, allowing you to focus on your business and patients. See More

Single Locations

Practices with a single location benefit dramatically from the automation and management tools that Prompt offers. See More

Multi Clinic

Practices with multiple locations can manage permissions, visibility into report data, and custom payer rules that become more prevalent when seeing a larger volume of patients. See More

Enterprise

At scale, the effects that Prompt’s automation and engagement have on your profitability and patient and staff satisfaction are exponential and breathtaking. You have to consider the cost of not using Prompt at this size. See More
Tools that keep your patients engaged and your staff productive

A CRM that drives revenue
and engages when it matters.

Grow

Waitlist Opportunities

Automatically send invites when a visit cancels and send mass invites to visit openings weeks in advance. See More

Plan of Care Compliance Automation

Maximize your schedule's capacity and help your patients improve faster with zero additional labor hours. See More

Engage

Online Scheduling

67% of patients prefer to book online and 40% of requests are after hours. Provide your patients with the tools they want when they want. See More

Online Surveys & Reviews

Gather patient feedback through Automated Patient Satisfaction Surveys (NPS) and Google My Business Reviews. See More

Digital Intakes

Throw out the paper. Send custom docs, capture intakes, and follow-up measurements at key points in the patient's journey. See More

Optimize

Unsigned Documents

Stay on top of what needs to be done and never miss another Plan of Care Signature with Automated Faxing and our Unsigned Documents Tool See More

Eligibility & Authorization

Increase your clinics' reimbursement rate by keeping every Auth up to date and making sure your patients are eligible. Prompt’s eligibility engine's algorithm is meticulous about alerting you when you need to reach out so you don't have to lose sleep. See More
Book a demo

Let's get started!

If you’re in a rush and want to get the ball rolling, let us know how to contact you and a little information about your practice. We can reach out to setup a time to talk about how Prompt can work for you.

This will close in 0 seconds

This will close in 0 seconds