Skip to main content

Sterling PT & Wellness slashes documentation time and increases revenue per visit

Sterling Physical Therapy & Wellness is a six-provider practice with three locations in the Greater Houston area. The company’s founder and CEO, Dr. Sterling Carter, chatted with us about the decision to move to Prompt in November 2022, and how the switch has been a game-changing decision for his providers, staff, and patients.

 Since joining Prompt, the practice has realized some amazing outcomes, including:

  • Initial evaluation documentation time down from 30 to 5-8 minutes
  • Reimbursement rates up by more than 20%
  • Arrival rates up to around 85-90%
  • Billing brought fully in-house, with one biller handling everything for three locations
  • Improved Plan of Care completion and patient satisfaction
Lightning-fast evaluations and documentation

Prior to their search for a new EMR, the biggest pain point at Sterling PT was the timeliness of provider notes, with therapists often staying late hours just to make sure documentation was complete and accurate. After some conversations with Prompt over a couple years, Sterling brought the practice onto Prompt, and within a few weeks they all noticed a major improvement with documenting.

Today, the practice is completely paperless, with patients typically completing intake before they come in. Average evaluation time has dropped from upwards of 30 minutes to around 5-8 minutes, helping providers cut down on after-hours work and spend more time and energy engaging with their patients. 

A seamless shift to in-house billing

Before using Prompt, the team at Sterling outsourced their billing, and felt they were paying too much while at the same time not getting reimbursed appropriately for their services. The lack of control and communication was also a challenge, but they were apprehensive to try bringing those responsibilities in-house and what that might entail.

During onboarding with Prompt, the billing team was given training on how to work more efficiently and maximize their reimbursements. Their one biller soon felt comfortable managing billing for all three locations, and helped bring average reimbursement rates from $90 to $110. Sterling also loves how much more in-control and communicative they’re able to be with their in-house billing team, with any issues or changes being resolved much faster

Smoother patient experience and better outcomes

Along with all the in-house benefits of using Prompt, Sterling says that patient satisfaction has also increased. Patients love the ability to schedule or modify appointments online, and handle their billing online as well. Patients also love having a convenient app for home exercise programs with demos on the exercises they need to be doing. Paired with the better experience that providers have been able to offer during visits, arrival rates have hit new highs between 85-90%, and patients are more consistently completing their Plans of Care.

Total visibility and strategic insights from reporting

As the clinic owner, Sterling’s personal favorite features in Prompt are the in-depth reports. The Dashboard allows him to “really see what’s going on with the clinic in real time,” and the KPIs are really easy to find and share. This has enabled him to unify the team on improvement areas and adjust their approach for better clinic outcomes.

“Since using Prompt, we’re actually able to keep everyone a little bit more accountable,” Sterling said “They can see where their KPIs are, we can see what, what, where we need to improve upon. And so we’re doing weekly meetings and we actually report from Prompt.”

See what other Prompt users have had to say

Prompt Solutions

Learn more about how Prompt
can solve problems for...

Workflows

Scheduling

Book out your patient's Plan of Care or put the power in their hands with online scheduling. See More

Documentation

Documentation that won’t have you missing dinner. Compliance and billing rules that ensure it’s done correctly and on time, every time. See More

Patient Engagement & Optimization

With Digital Intakes, a revolutionary Automated Waitlist, Plan of Care Compliance tools, and more - Prompt empowers you to create a flawless patient experience. See More

Billing

Proper billing is a team sport - streamline and automate processes to increase reimbursement per visit, decrease time to cash, and eliminate costly denials. See More

Reporting

Real-time data you can trust that drives you and your team to take action See More

Jobs

Front Desk

Prompt empowers your front desk to drive revenue for the practice and wow your patients. They'll be doing so on their very first day 😎. See More

Therapist | PT, OT, SLP

Finish all of your notes before you leave the office with extreme detail and reusable templates for different injuries. See More

Biller

Prompt’s all-in-one solution enables billers to have increased control over the front office and clinical coding, leading to faster payment and fewer denials. See More

Owner

Increase your staff’s efficiency and satisfaction, create happier patients and increase your clinic’s profit margin with revolutionary software. See More

Business Types

Startup Clinic

Prompt drives growth for Startups while keeping overhead low by leveraging automation, allowing you to focus on your business and patients. See More

Single Locations

Practices with a single location benefit dramatically from the automation and management tools that Prompt offers. See More

Multi Clinic

Practices with multiple locations can manage permissions, visibility into report data, and custom payer rules that become more prevalent when seeing a larger volume of patients. See More

Enterprise

At scale, the effects that Prompt’s automation and engagement have on your profitability and patient and staff satisfaction are exponential and breathtaking. You have to consider the cost of not using Prompt at this size. See More
Tools that keep your patients engaged and your staff productive

A CRM that drives revenue
and engages when it matters.

Grow

Waitlist Opportunities

Automatically send invites when a visit cancels and send mass invites to visit openings weeks in advance. See More

Plan of Care Compliance Automation

Maximize your schedule's capacity and help your patients improve faster with zero additional labor hours. See More

Engage

Online Scheduling

67% of patients prefer to book online and 40% of requests are after hours. Provide your patients with the tools they want when they want. See More

Online Surveys & Reviews

Gather patient feedback through Automated Patient Satisfaction Surveys (NPS) and Google My Business Reviews. See More

Digital Intakes

Throw out the paper. Send custom docs, capture intakes, and follow-up measurements at key points in the patient's journey. See More

Optimize

Unsigned Documents

Stay on top of what needs to be done and never miss another Plan of Care Signature with Automated Faxing and our Unsigned Documents Tool See More

Eligibility & Authorization

Increase your clinics' reimbursement rate by keeping every Auth up to date and making sure your patients are eligible. Prompt’s eligibility engine's algorithm is meticulous about alerting you when you need to reach out so you don't have to lose sleep. See More
Book a demo

Let's get started!

If you’re in a rush and want to get the ball rolling, let us know how to contact you and a little information about your practice. We can reach out to setup a time to talk about how Prompt can work for you.

This will close in 0 seconds