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Carlson Procare speeds up billing and helps more patients hit their treatment goals

Carlson Procare is a 10-provider practice with 5 locations, based in Meriden, CT. The company’s founder and CEO, Ben Carlson, recently spoke with us about the ways Prompt has transformed their business. In short, using Prompt has helped them operate more efficiently and profitably.

Since joining Prompt, some of the practice’s positive outcomes include:

  • Patient volume increased by 15%
  • DSO (Days Sales Outstanding) lowered by more than half
  • A/R over 90 down to 4-6%
  • Trustworthy, actionable data guides their practice management

Improving patient retention and consistency of care

When asked his favorite Prompt feature, Ben highlighted the Plan of Care compliance tool. They use it to send text reminders every Thursday to underbooked patients who then book directly from their phones. 

The practice saw an immediate upward trend in patient awareness and engagement with their care plans: Within 6 weeks, patient volume increased by around 15%, or 100-150 visits a week. 

Not only did this fill provider schedules and boost revenue, but it also allowed the practice to give more consistent care and help more patients achieve their treatment goals.

Streamlined billing and faster, more reliable payments

Bringing the practice’s billing into a single platform on Prompt helped deliver immediate results for the revenue cycle. The time it takes to collect payments was cut by more than half. DSO dropped from 35-45 days on average to 14-20. And the business also saw a month-over-month downward trend in the A/R over 90 days down to 4-6%.

Prompt’s billing workflows have helped ensure that Ben and the team are “collecting the money that we’ve already done the work for, and making sure we’re not leaving stuff on the table,” Ben said.

Game-changing business data for better leadership

“As a business owner you’re only as good as your team, first – but second you’re only as good as your data,” Ben said. “If you cannot make effective decisions as a business owner with the right data, you’re always just reacting.”

The move to Prompt has helped Ben unlock the most valuable metrics possible for steering business decisions. Comprehensive, real-time reports on practice health and efficiency have given the leadership team at Carlson Procare insights needed to effectively grow the practice and deliver the best possible care to patients.

“Having data that we can trust and take action on quickly is something that’s really moving the needle for us,” Ben said. 

We’re proud to partner with fast-growing practices like Carlson Procare, and to offer them the trustworthy insights and efficiency improvements needed to deliver better, more consistent patient care. We invite you to schedule a demo to learn how Prompt can support similar goals at your practice.

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Book out your patient's Plan of Care or put the power in their hands with online scheduling. See More


Documentation that won’t have you missing dinner. Compliance and billing rules that ensure it’s done correctly and on time, every time. See More

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Finish all of your notes before you leave the office with extreme detail and reusable templates for different injuries. See More


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Increase your staff’s efficiency and satisfaction, create happier patients and increase your clinic’s profit margin with revolutionary software. See More

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Waitlist Opportunities

Automatically send invites when a visit cancels and send mass invites to visit openings weeks in advance. See More

Plan of Care Compliance Automation

Maximize your schedule's capacity and help your patients improve faster with zero additional labor hours. See More


Online Scheduling

67% of patients prefer to book online and 40% of requests are after hours. Provide your patients with the tools they want when they want. See More

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Digital Intakes

Throw out the paper. Send custom docs, capture intakes, and follow-up measurements at key points in the patient's journey. See More


Unsigned Documents

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Eligibility & Authorization

Increase your clinics' reimbursement rate by keeping every Auth up to date and making sure your patients are eligible. Prompt’s eligibility engine's algorithm is meticulous about alerting you when you need to reach out so you don't have to lose sleep. See More
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