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Cynergy Physical Therapy is a 25-provider practice with 7 locations in New York City and Brooklyn. After noticing how unreliable their old EMR was, they switched to Prompt. Now owner Cynthia Gormezano has total confidence in her data and has the peace of mind she needs to run–and grow–her practice.
Before making the switch to Prompt, Cynthia had to take a few years off of work. When she returned, she realized there were a lot of inefficiencies going on in her practice. So many, she said, that her revenue had dropped, despite the fact that her visits had actually increased.
“I didn’t understand why it was happening,” she said. “It took me a long time to do a deep dive and really understand the intricacies of what was going on.”
Even before she noticed this, though, her staff started letting her know about other issues with their old EMR. The software would be down for hours at a time, disrupting their workflow and having a negative impact on their patient experience as well.
As those complaints became more common, she knew it was time to figure out what was going on–but didn’t feel like she could even do that.
Diving into the reports of her old EMR was a huge problem. “When you’re trying to understand a company through data, and you can’t get that data, it’s a very frustrating feeling,” Cynthia said.
Over the few years that Cynthia and her team were having problems with their old EMR, they started interviewing new companies, and Prompt emerged as the clear choice.
“Prompt stood out to me because it was fresh and new,” Cynthia said. On top of that, right off the bat, Prompt solved a lot of the inefficiencies they were experiencing.
The software was running reliably, and the admin and PTs working at Cynergy were able to use the software to do their jobs with ease. Admins liked the software, and therapists didn’t have to take their notes home to work on the weekends anymore.
“The therapists were happy with the notes; it’s been smoother for them to get through the transition of documenting,” Cynthia said, “and they’re now getting notes done more efficiently, within 2 days instead of 4.”
“The therapists were happy with the notes; it’s been smoother for them to get through the transition of documenting,”
But for Cynthia, one of the biggest game-changers for her practice has been having reliable data. Since switching to Prompt, she said, they have better no-show and cancellation tracking, more accurate reporting all around, and as an owner, she has peace of mind that she’s making the best decisions she can.
“I feel more secure and confident in my data. I don’t question when I print out a report if it’s accurate or not. And it makes running your practice smoother, enabling you to grow,” she said.
Another key consideration for Cynthia and the Cynergy team was ensuring that the people behind the company they chose matched their own energy and passion. “You don’t invest in a product–you invest in people,” Cynthia said.
When she was evaluating different EMRs, Prompt’s team stood out to her as another potential factor in her own success. “When I started, I remember the fire in my belly,” she said, “and that’s the same passion I felt from [the Prompt team]. And I knew that passion would translate into success.”
“I do wish I had switched sooner. Because we are more efficient in the practice, and Prompt has been everything that they’ve promised.”
Now that they’ve been with Prompt for several months, Cynthia says she wishes they’d made the switch sooner. “I do wish I had switched sooner. Because we are more efficient in the practice, and Prompt has been everything that they’ve promised.”
By partnering with Prompt, Cynthia has been able to trust in her reporting, allowing her to make data-driven decisions that have allowed her practice to thrive. Schedule a demo today to see how Prompt can help you do the same.