Cynergy Physical Therapy is a 25-provider practice with 7 locations in New York City and Brooklyn. After noticing how unreliable their old EMR was, they switched to Prompt. Now owner Cynthia Gormezano has total confidence in her data and has the peace of mind she needs to run–and grow–her practice.
Before Prompt: Unreliable software, inaccurate data
Before making the switch to Prompt, Cynthia had to take a few years off of work. When she returned, she realized there were a lot of inefficiencies going on in her practice. So many, she said, that her revenue had dropped, despite the fact that her visits had actually increased.
“I didn’t understand why it was happening,” she said. “It took me a long time to do a deep dive and really understand the intricacies of what was going on.”
Even before she noticed this, though, her staff started letting her know about other issues with their old EMR. The software would be down for hours at a time, disrupting their workflow and having a negative impact on their patient experience as well.
As those complaints became more common, she knew it was time to figure out what was going on–but didn’t feel like she could even do that.
Diving into the reports of her old EMR was a huge problem. “When you’re trying to understand a company through data, and you can’t get that data, it’s a very frustrating feeling,” Cynthia said.
After Prompt: Increased efficiency, happier staff, better data
Over the few years that Cynthia and her team were having problems with their old EMR, they started interviewing new companies, and Prompt emerged as the clear choice.
“Prompt stood out to me because it was fresh and new,” Cynthia said. On top of that, right off the bat, Prompt solved a lot of the inefficiencies they were experiencing.
The software was running reliably, and the admin and PTs working at Cynergy were able to use the software to do their jobs with ease. Admins liked the software, and therapists didn’t have to take their notes home to work on the weekends anymore.
“The therapists were happy with the notes; it’s been smoother for them to get through the transition of documenting,” Cynthia said, “and they’re now getting notes done more efficiently, within 2 days instead of 4.”
But for Cynthia, one of the biggest game-changers for her practice has been having reliable data. Since switching to Prompt, she said, they have better no-show and cancellation tracking, more accurate reporting all around, and as an owner, she has peace of mind that she’s making the best decisions she can.
“I feel more secure and confident in my data. I don’t question when I print out a report if it’s accurate or not. And it makes running your practice smoother, enabling you to grow,” she said.
Prompt team: Invested in your success
Another key consideration for Cynthia and the Cynergy team was ensuring that the people behind the company they chose matched their own energy and passion. “You don’t invest in a product–you invest in people,” Cynthia said.
When she was evaluating different EMRs, Prompt’s team stood out to her as another potential factor in her own success. “When I started, I remember the fire in my belly,” she said, “and that’s the same passion I felt from [the Prompt team]. And I knew that passion would translate into success.”
Now that they’ve been with Prompt for several months, Cynthia says she wishes they’d made the switch sooner. “I do wish I had switched sooner. Because we are more efficient in the practice, and Prompt has been everything that they’ve promised.”
By partnering with Prompt, Cynthia has been able to trust in her reporting, allowing her to make data-driven decisions that have allowed her practice to thrive. Schedule a demo today to see how Prompt can help you do the same.
See what other Prompt users have had to say
Prompt Solutions
Learn more about how Prompt
can solve problems for...
Workflows
Scheduling
Book out your patient's Plan of Care or put the power in their hands with online scheduling. See MoreDocumentation
Documentation that won’t have you missing dinner. Compliance and billing rules that ensure it’s done correctly and on time, every time. See MorePatient Engagement & Optimization
With Digital Intakes, a revolutionary Automated Waitlist, Plan of Care Compliance tools, and more - Prompt empowers you to create a flawless patient experience. See MoreBilling
Proper billing is a team sport - streamline and automate processes to increase reimbursement per visit, decrease time to cash, and eliminate costly denials. See MoreReporting
Real-time data you can trust that drives you and your team to take action See MoreJobs
Front Desk
Prompt empowers your front desk to drive revenue for the practice and wow your patients. They'll be doing so on their very first day 😎. See MoreTherapist | PT, OT, SLP
Finish all of your notes before you leave the office with extreme detail and reusable templates for different injuries. See MoreBiller
Prompt’s all-in-one solution enables billers to have increased control over the front office and clinical coding, leading to faster payment and fewer denials. See MoreOwner
Increase your staff’s efficiency and satisfaction, create happier patients and increase your clinic’s profit margin with revolutionary software. See MoreBusiness Types
Startup Clinic
Prompt drives growth for Startups while keeping overhead low by leveraging automation, allowing you to focus on your business and patients. See MoreSingle Locations
Practices with a single location benefit dramatically from the automation and management tools that Prompt offers. See MoreMulti Clinic
Practices with multiple locations can manage permissions, visibility into report data, and custom payer rules that become more prevalent when seeing a larger volume of patients. See MoreEnterprise
At scale, the effects that Prompt’s automation and engagement have on your profitability and patient and staff satisfaction are exponential and breathtaking. You have to consider the cost of not using Prompt at this size. See MoreTools that keep your patients engaged and your staff productive
A CRM that drives revenue
and engages when it matters.
Engage
Online Scheduling
67% of patients prefer to book online and 40% of requests are after hours. Provide your patients with the tools they want when they want. See MoreOnline Surveys & Reviews
Gather patient feedback through Automated Patient Satisfaction Surveys (NPS) and Google My Business Reviews. See MoreDigital Intakes
Throw out the paper. Send custom docs, capture intakes, and follow-up measurements at key points in the patient's journey. See MoreOptimize
Unsigned Documents
Stay on top of what needs to be done and never miss another Plan of Care Signature with Automated Faxing and our Unsigned Documents Tool See MoreEligibility & Authorization
Increase your clinics' reimbursement rate by keeping every Auth up to date and making sure your patients are eligible. Prompt’s eligibility engine's algorithm is meticulous about alerting you when you need to reach out so you don't have to lose sleep. See MoreBook a demo
Let's get started!
If you’re in a rush and want to get the ball rolling, let us know how to contact you and a little information about your practice. We can reach out to setup a time to talk about how Prompt can work for you.