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 Transforming Patient Experience and Staff Efficiency: Dynamix Physical Therapy’s Success with Prompt

Dynamix Physical Therapy is a West Tennessee-based based practice with 17 locations. Nick Nordtvedt, VP of Clinical Development for the practice, recently shared details of their successful move to Prompt and some of the amazing outcomes their team has experienced.

Nick and team were researching a new EMR during a time of accelerated growth. They found that Prompt “had the technology that could really push us to the next level compared to our prior EMR system.”

Since making the switch, some of the benefits they enjoy most include:

  • Empowering patients with online scheduling tools
  • Reducing stress on clinicians and front desk
  • Improved focus on patient care at the practice
  • Dramatic decrease in documentation time
  • More timely and reliable revenue cycle
  • Greater visibility into clinician performance and practice health

An immediate transformation in visit documentation

Before looking for a new software, one of the primary complaints that Nick heard from Dynamix clinicians was overly long documentation times during patient visits. Within the first week of using Prompt, they noticed a significant decrease in time it took to document, paired with faster submissions to billers.

Revenue cycle improvements

Nick shared with us that the practice saw ROI from using Prompt within the first few weeks. One major benefit was that the timeliness of getting notes to billers helped the revenue cycle move at a faster pace and with less issues. This allows the billing team to stay ahead of schedule with claims while at the same time ensuring all the information is accurate and compliant – so the clinic gets what is owed for its services, reliably on time and at the maximum rate possible.

Visibility into practice health

“Reporting features are awesome,” Nick said. By leveraging Prompt’s reports, including provider productivity metrics and referral insights, Dynamix clinic directors have been able to “really keep a pulse” on the practice and make the best strategic decisions for operating more efficiently and profitably.

Patients taking charge of their scheduling

On the administrative side, Prompt’s easy-to-use online scheduling allowed patients to “take charge of their schedule,” which was one of the key reasons Nick’s team was looking for a new EMR partner. Empowering patients to book and adjust their appointments as needed helped increase visits while alleviating stress on both front desk staff and clinicians, “so that they can really focus on patient care,” Nick said.

Playing an active role in the future of Prompt

One of Nick’s favorite parts about Prompt is the ability to request features right in the platform. This has allowed them to easily submit product ideas that can directly contribute to the future of Prompt and make it a better solution for providers and clinic owners alike.

Prompt’s continuous innovation is directly steered by real customer feedback from real users, like members of the Dynamix team. We’re excited to continue supporting their practice and pave the way for more “no-brainer” decisions to choose Prompt. 

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Book out your patient's Plan of Care or put the power in their hands with online scheduling. See More


Documentation that won’t have you missing dinner. Compliance and billing rules that ensure it’s done correctly and on time, every time. See More

Patient Engagement & Optimization

With Digital Intakes, a revolutionary Automated Waitlist, Plan of Care Compliance tools, and more - Prompt empowers you to create a flawless patient experience. See More


Proper billing is a team sport - streamline and automate processes to increase reimbursement per visit, decrease time to cash, and eliminate costly denials. See More


Real-time data you can trust that drives you and your team to take action See More


Front Desk

Prompt empowers your front desk to drive revenue for the practice and wow your patients. They'll be doing so on their very first day 😎. See More

Therapist | PT, OT, SLP

Finish all of your notes before you leave the office with extreme detail and reusable templates for different injuries. See More


Prompt’s all-in-one solution enables billers to have increased control over the front office and clinical coding, leading to faster payment and fewer denials. See More


Increase your staff’s efficiency and satisfaction, create happier patients and increase your clinic’s profit margin with revolutionary software. See More

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Startup Clinic

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Single Locations

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Multi Clinic

Practices with multiple locations can manage permissions, visibility into report data, and custom payer rules that become more prevalent when seeing a larger volume of patients. See More


At scale, the effects that Prompt’s automation and engagement have on your profitability and patient and staff satisfaction are exponential and breathtaking. You have to consider the cost of not using Prompt at this size. See More
Tools that keep your patients engaged and your staff productive

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Waitlist Opportunities

Automatically send invites when a visit cancels and send mass invites to visit openings weeks in advance. See More

Plan of Care Compliance Automation

Maximize your schedule's capacity and help your patients improve faster with zero additional labor hours. See More


Online Scheduling

67% of patients prefer to book online and 40% of requests are after hours. Provide your patients with the tools they want when they want. See More

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Digital Intakes

Throw out the paper. Send custom docs, capture intakes, and follow-up measurements at key points in the patient's journey. See More


Unsigned Documents

Stay on top of what needs to be done and never miss another Plan of Care Signature with Automated Faxing and our Unsigned Documents Tool See More

Eligibility & Authorization

Increase your clinics' reimbursement rate by keeping every Auth up to date and making sure your patients are eligible. Prompt’s eligibility engine's algorithm is meticulous about alerting you when you need to reach out so you don't have to lose sleep. See More
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