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September 2nd, 2022

RS Physical Therapy

Case Study

Watch our video interview with RS Physical Therapy owner, Dr. Saurabh Patel, PT, DPT, as he talks about how he struggled to receive Google Reviews from his patients until he started using Prompt’s Google Review Automation tool.

In an effort to appear in more searches, Dr. Patel experimented with Google advertising but did not achieve much success since larger physical therapy groups compete for the same ads in his area. He also tried to drive more google reviews from his patients by experimenting with QR codes and text/email blasts. Unfortunately, he found that although his patients were happy and eager to help him, these methods didn’t make it easy enough for his supporters to submit a review. 

Prompt recently launched Patient Satisfaction tools including Satisfaction (NPS) Surveys, and Google Review Automation which enables patients to submit a review to your Google My Business Listing with the click of a button. 

Dr. Patel decided to try the tool and received 43 five-star ratings within three days! This more than tripled his practice’s Google reviews and will make a significant impact on their searchability in the area. We are thrilled to hear that RS Physical Therapy is using Prompt’s automation tools to grow their business and free up time for other value-adding work.

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Automatically send invites when a visit cancels and send mass invites to visit openings weeks in advance. See More

Plan of Care Compliance Automation

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67% of patients prefer to book online and 40% of requests are after hours. Provide your patients with the tools they want when they want. See More

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Gather patient feedback through Automated Patient Satisfaction Surveys (NPS) and Google My Business Reviews. See More

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Throw out the paper. Send custom docs, capture intakes, and follow-up measurements at key points in the patient's journey. See More

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Unsigned Documents

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