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Dynamix Physical Therapy is a West Tennessee-based based practice with 17 locations. Nick Nordtvedt, VP of Clinical Development for the practice, recently shared details of their successful move to Prompt and some of the amazing outcomes their team has experienced.
Nick and team were researching a new EMR during a time of accelerated growth. They found that Prompt “had the technology that could really push us to the next level compared to our prior EMR system.”
Since making the switch, some of the benefits they enjoy most include:
Before looking for a new software, one of the primary complaints that Nick heard from Dynamix clinicians was overly long documentation times during patient visits. Within the first week of using Prompt, they noticed a significant decrease in time it took to document, paired with faster submissions to billers.
Nick shared with us that the practice saw ROI from using Prompt within the first few weeks. One major benefit was that the timeliness of getting notes to billers helped the revenue cycle move at a faster pace and with less issues. This allows the billing team to stay ahead of schedule with claims while at the same time ensuring all the information is accurate and compliant – so the clinic gets what is owed for its services, reliably on time and at the maximum rate possible.
“Reporting features are awesome,” Nick said. By leveraging Prompt’s reports, including provider productivity metrics and referral insights, Dynamix clinic directors have been able to “really keep a pulse” on the practice and make the best strategic decisions for operating more efficiently and profitably.
On the administrative side, Prompt’s easy-to-use online scheduling allowed patients to “take charge of their schedule,” which was one of the key reasons Nick’s team was looking for a new EMR partner. Empowering patients to book and adjust their appointments as needed helped increase visits while alleviating stress on both front desk staff and clinicians, “so that they can really focus on patient care,” Nick said.
One of Nick’s favorite parts about Prompt is the ability to request features right in the platform. This has allowed them to easily submit product ideas that can directly contribute to the future of Prompt and make it a better solution for providers and clinic owners alike.
Prompt’s continuous innovation is directly steered by real customer feedback from real users, like members of the Dynamix team. We’re excited to continue supporting their practice and pave the way for more “no-brainer” decisions to choose Prompt.
I haven't seen another EMR on the marketplace that comes close to what Prompt can do.