Support and training

A true partnership to support your growing practice

Responsive support, unlimited training, and a customer success team of certified billers and licensed clinicians provide the peace of mind to ensure your practice is running smoothly

99%
Uptime
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1.2m
Average first response time
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5.2m
Average resolution time
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Fully-supported transition

Rest easy knowing your team will be empowered to adopt their new system

Dedicated onboarding team

Points of contact for across client success, billing, and ERA/EDI at your service

Clearing house transfer

Connect Prompt to an integrated clearinghouse including EDI and ERA enrollments

Data transfer

Secure reports and data imports from your current EMR to Prompt

Partner referrals

Recommendations for trusted billing, credentialing, and compliance partners

Real time support

Our friendly and responsive support team will go above and beyond to answer any questions and resolve issues quickly

Industry experts

A support team comprised of licensed clinicians and certified billers

US based

Teams across East and West coasts ensure timely responses to your pressing issues

In app or email

Get easy access to our support teams easily through the app or email

Montana Spine & Joint Rehab
The transition was overall fantastic and the training videos in Prompt University were extremely great. It was also helpful to have someone there to hold your hand and help you through the journey.
Lisa Richards
Owner
Read case study

Self-serve resources

Continually improve workflows with unlimited access to an extensive resource library

Prompt University

Guided tutorial videos that help you onboard and learn to use features (new releases monthly!)

Help center

Searchable articles and videos with answers to common (and uncommon!) questions

Webinars

Get the latest best practices with advanced training, new release round-ups, and industry roundtables

Rave reviews

We take supporting our customers seriously. Turns out users find that refreshing. Who knew?

90%
Helpscout rating
We ensure that our customers get the best support experience
+81
NPS score
Customers that use Prompt have a much higher likelihood of recommending it to others

Clinicians love us

Don’t just take our word for it, read the rave reviews left by clinicians powering their practice with Prompt.
Read customer stories

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Let’s get the ball rolling by letting us know how to contact you and a little information about your practice.
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