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Training and Support for Your Entire Practice

Our goal from the start has been to create a process in which owners and their staff can be as close to hands-off as possible. In order to do so, we have placed a lot of time and effort into training, customer support, and data transferring.

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A Success Team with Real-Time Support

The best support in the industry. By a lot.

Unlimited Support

Articles not solving your problem? Connect with our support team via email to get the help you need in no time.

Well-Versed in Prompt

Our customer success team is well-versed in the Prompt Platform, they are thoroughly trained on every feature in Prompt. Each support member is a licensed therapist or biller.

Friendly & Ready to Help

Our friendly and responsive support team will go above and beyond to answer any questions and resolve any issue as quickly as possible.

Prompt University

Powerful Training Videos to Help you Navigate through the Platform

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Prompt Knowledge Base

Find an answer in seconds

Prompt was born out of a desire to help clinics become drastically more efficient. Prompt’s knowledge base is a large part of that efficiency. With an abundance of resources and articles covering every topic and/or question that may pop up while navigating the platform. As we update and add new features to the platform, our knowledge base will continue to grow. Still unable to find an answer? No problem, our customer success team is only one click away.

I was really impressed by Prompt and Prompts support, their openness to always listen to clinicians and business owners and make adaptations to the needs of real people.

DougVelocity PT

I recently switched to Prompt from another PT EMR company and couldn’t be more thrilled with Prompt’s product and service. They made the switch remarkably quick and easy.

Jessica M.Owner, DPT
Transition Process

We handle ALL of the heavy lifting

All Data Transferred on Your Behalf

Our data experts will give you the best data transfer possible.

ERA / EDI Enrollments

We are your trusted guides in the process of enrollments. We know this is a pain, so we pair you with an EDI/ERA expert.

Unlimited Training & Support

We pride ourselves on offering world-class support. We're just one email away.

Prompt Solutions

Learn more about how Prompt
can solve problems for...



Book out your patient's Plan of Care or put the power in their hands with online scheduling. See More


Documentation that won’t have you missing dinner. Compliance and billing rules that ensure it’s done correctly and on time, every time. See More

Patient Engagement & Optimization

With Digital Intakes, a revolutionary Automated Waitlist, Plan of Care Compliance tools, and more - Prompt empowers you to create a flawless patient experience. See More


Proper billing is a team sport - streamline and automate processes to increase reimbursement per visit, decrease time to cash, and eliminate costly denials. See More


Real-time data you can trust that drives you and your team to take action See More


Front Desk

Prompt empowers your front desk to drive revenue for the practice and wow your patients. They'll be doing so on their very first day 😎. See More

Therapist | PT, OT, SLP

Finish all of your notes before you leave the office with extreme detail and reusable templates for different injuries. See More


Prompt’s all-in-one solution enables billers to have increased control over the front office and clinical coding, leading to faster payment and fewer denials. See More


Increase your staff’s efficiency and satisfaction, create happier patients and increase your clinic’s profit margin with revolutionary software. See More

Business Types

Startup Clinic

Prompt drives growth for Startups while keeping overhead low by leveraging automation, allowing you to focus on your business and patients. See More

Single Locations

Practices with a single location benefit dramatically from the automation and management tools that Prompt offers. See More

Multi Clinic

Practices with multiple locations can manage permissions, visibility into report data, and custom payer rules that become more prevalent when seeing a larger volume of patients. See More


At scale, the effects that Prompt’s automation and engagement have on your profitability and patient and staff satisfaction are exponential and breathtaking. You have to consider the cost of not using Prompt at this size. See More
Tools that keep your patients engaged and your staff productive

A CRM that drives revenue
and engages when it matters.


Waitlist Opportunities

Automatically send invites when a visit cancels and send mass invites to visit openings weeks in advance. See More

Plan of Care Compliance Automation

Maximize your schedule's capacity and help your patients improve faster with zero additional labor hours. See More


Online Scheduling

67% of patients prefer to book online and 40% of requests are after hours. Provide your patients with the tools they want when they want. See More

Online Surveys & Reviews

Gather patient feedback through Automated Patient Satisfaction Surveys (NPS) and Google My Business Reviews. See More

Digital Intakes

Throw out the paper. Send custom docs, capture intakes, and follow-up measurements at key points in the patient's journey. See More


Unsigned Documents

Stay on top of what needs to be done and never miss another Plan of Care Signature with Automated Faxing and our Unsigned Documents Tool See More

Eligibility & Authorization

Increase your clinics' reimbursement rate by keeping every Auth up to date and making sure your patients are eligible. Prompt’s eligibility engine's algorithm is meticulous about alerting you when you need to reach out so you don't have to lose sleep. See More
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Let's get started!

If you’re in a rush and want to get the ball rolling, let us know how to contact you and a little information about your practice. We can reach out to setup a time to talk about how Prompt can work for you.

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